At Packaging Bank, customer satisfaction is our priority. Since all of our products are custom-made, returns and refunds are subject to the following terms.
Returns for Production Errors
If your order contains any manufacturing defects, including:
- Incorrect printing
- Wrong colors compared to the approved artwork
- Production defects
- Incorrect product specifications
Please notify us within 4 days of receiving your order. We will review your claim and, if approved, offer a free replacement or refund.
Shipping Damage
If your order is damaged during transit, please contact us within 4 days of delivery with clear photos of the damaged packaging and products. We will work directly with the shipping carrier to process the claim and provide an appropriate resolution.
Non-Returnable Situations
We cannot accept returns or issue refunds if:
- The customer changes their mind after production has started.
- The order was approved by the customer before printing.
- Damage occurs due to improper handling or storage by the customer.
- The customer provides incorrect artwork, specifications, or shipping information.
- Minor color variations occur due to differences in screen displays and printing processes.
Claim Process
To submit a claim, please email us within 4 days of delivery and include:
- Your order number
- A detailed description of the issue
- Clear photographs showing the defect or damage
Our team will review your request and respond within 1–2 business days.
Contact Us
For any questions regarding returns or refunds, please contact our support team. We are committed to resolving genuine production and shipping issues as quickly as possible.